May 10, 2011
Customer Bulletin: Mainline Outage at Nepa, BC
At 2115 PT on Monday May 9, 2011 a mainline outage occurred at Nepa, BC, west of Kamloops. There are no public safety issues. Crews are at the scene with an update on line clear expected later today.
Customer Bulletin: Mainline Outage at Nepa, BC
At 2115 PT on Monday May 9, 2011 a mainline outage occurred at Nepa, BC, west of Kamloops. There are no public safety issues. Crews are at the scene with an update on line clear expected later today.
Reroutes are being utilized around the area but some shipments may experience delays up to 24 hours.
For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Account Representative at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one will be sent to you for future use.
For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Account Representative at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one will be sent to you for future use.
To trace your shipment, visit www.mycpr.ca.
Ian MacKay
Vice President, Customer Services
& Intermodal Operations
Ian MacKay
Vice President, Customer Services
& Intermodal Operations
