Displaying items by tag: CPRS
Friday, 01 June 2012 06:45
CP Canadian Network Service Update
Canadian Pacific Railway's Service Bulletins
May 31, 2012
Update – Royal Assent given to Rail Service Bill, CP’s start up plan is initiated, embargo rescinded
The Bill for the resumption of CP’s Canadian rail service has now been given Royal Assent. CP’s start up plan is now initiated.
CP’s Canadian operations will resume as of 0645 EDT Friday, June 1.
The embargo application for shipments routing to and from CP Canadian locations has been rescinded. Any shipments which you had previously billed while under the embargo still exist, and consequently, you do NOT have to rebill these shipments.
Any new shipments should now be billed with all the required information to ensure the shipment can be moved once Canadian operations resume.
May 31, 2012
CP Canadian Intermodal Terminals – Notice of Normal operating hours starting Friday June 1, 2012
The Bill for the resumption of CP’s Canadian rail service has now been given Royal Assent. CP’s start up plan is now initiated. CP’s Canadian operation will resume as of 0645 Friday, June 1.
Our Intermodal terminals will resume normal operations and gate hours as of Friday June 1, 2012.
Terminals will open at (local time):
Montreal (Lachine), Toronto (Obico & Vaughan): 0600hrs
Winnipeg, Regina, Saskatoon, Calgary, Edmonton & Vancouver: 0700hrs
Published in
Rail Industry News
Wednesday, 23 May 2012 07:31
CP Canadian Network shutdown due to TCRC strike
May 23, 2012
CP and the TCRC continue to meet with the assistance of the federal conciliation and mediation service in Ottawa. Talks are scheduled for Wednesday May 23, 2012 however at this time union will be withdrawing its services to operate freight and passenger trains in Canada.
CP has successfully executed the safe and structured shutdown of its train operations in Canada.
As a gesture of goodwill by CP and to further progress negotiations, commuter service continue to operate without disruption in the metropolitan areas of Vancouver, Toronto and Montreal.
An embargo application for shipments routing to and from CP Canadian locations is now in effect. This embargo applies to:
- All shipments originating in Canada which are billed to any Canadian or US destinations
- All shipments originating in the United States which are billed to any Canadian destinations
- The embargo can be rescinded at any time.
CP remains willing to participate in binding arbitration or negotiation period extensions. Both of these require consent of the union or action of the government and would allow CP to continue operating all Canadian rail traffic without disruption.
The CP Customer Service Team is available to answer questions.
For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Account Representative at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and one will be sent to you for future use.
Ian MacKay
Vice-President, Customer Services
Canadian Pacific
Published in
Rail Industry News
Monday, 08 August 2011 07:35
CPRS Reports Mainline Outage Update for Kensal, ND Subdivision
CPRS Reports Mainline Outage Update for Kensal, ND subdivision:
August 7, 2011
Customer Bulletin: Update on Mainline Outage near Kensal, ND
At approximately 0845 CT on Saturday August 6, a derailment occurred between Kensal and Bordulac, ND on CP's mainline between St. Paul and the Canada/U.S. border. The line is expected to be clear overnight on August 9. To minimize shipment delays, we continue to reroute trains via our Noyes/Emerson route and detour over other lines. Some shipments may experience 24 hour delays.
Customer Bulletin: Update on Mainline Outage near Kensal, ND
At approximately 0845 CT on Saturday August 6, a derailment occurred between Kensal and Bordulac, ND on CP's mainline between St. Paul and the Canada/U.S. border. The line is expected to be clear overnight on August 9. To minimize shipment delays, we continue to reroute trains via our Noyes/Emerson route and detour over other lines. Some shipments may experience 24 hour delays.
For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Coordinator at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and one will be sent to you for future use.
Published in
Rail Industry News
Thursday, 07 July 2011 07:38
CPRS Provides Updates on Flooding
Please see the latest notifications from CPRS:
July 7, 2011
Customer Bulletin: CP Operations Update- High Water Impacts
The Souris River water levels continue to recede between Minot and Velva, North Dakota. CP Engineering Services crews are working from both east and west ends of the washout area as the water moves back. There are no remaining dikes across our track at any location.
Because of the amount of water in the area, and the major restoration work underway, we are still forecasting the line to be out for another ten days. With the opening of our line in Canada between the border and Moose Jaw, we have been able to move cars west of Minot up into Canada and are adding them to the rerouted traffic over the Noyes/'Emerson gateway. Detours over other railways continue to assist with keeping shipments current. There is no impact to shipments moving between western and eastern Canada.
To view photos of the washouts and repair efforts and a map of the areas that are out of service and under watch, please click here.
As the conditions change, embargoes will be amended and/or removed. To view or subscribe to updates on embargoed locations, please click here.For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Coordinator at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one will be sent to you for future use.
To trace your shipment, visit www.mycpr.ca.
Ian MacKay
Vice President, Customer Services
& Intermodal Operations
Published in
Rail Industry News
Wednesday, 22 June 2011 07:22
CPRS Sends Update on Flooding & Washout
Here's the latest from CPRS regarding the devastating flooding impacting their line.
June 21, 2011
Customer Bulletin: Mainline Outage in B.C. - High Water Impacts in Southern Saskatchewan and North Dakota
At approximately 1445 PT, a mainline outage occurred at Albert Canyon between Golden and Revelstoke in British Columbia. Crews are on scene and once an estimate of line clear is available, we will provide an update.
Customer Bulletin: Mainline Outage in B.C. - High Water Impacts in Southern Saskatchewan and North Dakota
At approximately 1445 PT, a mainline outage occurred at Albert Canyon between Golden and Revelstoke in British Columbia. Crews are on scene and once an estimate of line clear is available, we will provide an update.
In southern Saskatchewan, the Souris River remains high and fast-flowing on portions of the Weyburn Subdivision between the Canada/U.S. border and Moose Jaw. Our reroute plan is fully activated with shipments being moved over other gateways including over the Great Lakes. It is estimated this part of the line will be out of service for a week to ten days.
Just south of the border, the situation at Minot, North Dakota has worsened over the past 24 hours with city officials issuing a mandatory evacuation notice to over 10,000 residents. If the water reaches the newly predicted levels, it will top the record set in 1881 by over six feet and put CP's mainline out of service sometime Wednesday as it rises. The river is expected to crest on Monday, June 27.
To mitigate the delays in the Portal Corridor from Glenwood to the border at Portal, we are pulling shipments back to Glenwood to fold into the trains being routed over the Noyes/Emerson and eastern gateways. Depending on the routing of the shipments, delays between 24 and 48 hours will occur. There is no impact to traffic moving between eastern and western Canada.
Just south of the border, the situation at Minot, North Dakota has worsened over the past 24 hours with city officials issuing a mandatory evacuation notice to over 10,000 residents. If the water reaches the newly predicted levels, it will top the record set in 1881 by over six feet and put CP's mainline out of service sometime Wednesday as it rises. The river is expected to crest on Monday, June 27.
To mitigate the delays in the Portal Corridor from Glenwood to the border at Portal, we are pulling shipments back to Glenwood to fold into the trains being routed over the Noyes/Emerson and eastern gateways. Depending on the routing of the shipments, delays between 24 and 48 hours will occur. There is no impact to traffic moving between eastern and western Canada.
To view photos of the washouts and a map of the areas that are out of service and under watch, please click here.
As the conditions change, embargos will be amended and/or removed. To view or subscribe to updates on embargoed locations, please click here.
As the conditions change, embargos will be amended and/or removed. To view or subscribe to updates on embargoed locations, please click here.
We will provide further updates on this dynamic situation as it unfolds.
For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Coordinator at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one will be sent to you for future use.
To trace your shipment, visit www.mycpr.ca.
Ian MacKay
Vice President, Customer Services
& Intermodal Operations
For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Coordinator at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one will be sent to you for future use.
To trace your shipment, visit www.mycpr.ca.
Ian MacKay
Vice President, Customer Services
& Intermodal Operations
Published in
Rail Industry News
Tuesday, 21 June 2011 13:39
CPRS Announces Washout
Please see the below notice from CPRS:
June 20, 2011
Customer Bulletin: Washout in Southern Saskatchewan
Torrential rains in Southern Saskatchewan over the weekend resulted in the swelling of the Souris River, forcing provincial officials to release water from the Rafferty Dam. As a consequence of the resulting flooding, at 2015 CT on Sunday, a washout occurred on CP's mainline at Roche Percee, SK between the Canada/U.S. border and Moose Jaw, SK.
As water remains high, active mobilization of resources is underway so CP crews can initiate repairs as soon as possible. It is estimated the line will be out of service for a week to ten days. Reroutes over CP lines are being implemented and all alternatives including detours over other railways are being pursued. We will provide updates as available. Shipments through the area will experience a minimum of 48 hour delays.
Downstream at Minot, local officials are keeping a watch on the Souris River at Minot. Should the water rise to the levels currently in the forecast by Thursday, the Army Corps of Engineers may install dikes across CP tracks to protect local communities. We will provide further updates on this dynamic situation as it unfolds.
To see the areas that are out of service and under watch, please click here As the conditions change, embargos will be amended and/or removed. To view or subscribe to updates on embargoed locations, please click here.
For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Account Representative at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one will be sent to you for future use.
To trace your shipment, visit www.mycpr.ca.
Ian MacKay
Vice President, Customer Services
& Intermodal Operations
Customer Bulletin: Washout in Southern Saskatchewan
Torrential rains in Southern Saskatchewan over the weekend resulted in the swelling of the Souris River, forcing provincial officials to release water from the Rafferty Dam. As a consequence of the resulting flooding, at 2015 CT on Sunday, a washout occurred on CP's mainline at Roche Percee, SK between the Canada/U.S. border and Moose Jaw, SK.
As water remains high, active mobilization of resources is underway so CP crews can initiate repairs as soon as possible. It is estimated the line will be out of service for a week to ten days. Reroutes over CP lines are being implemented and all alternatives including detours over other railways are being pursued. We will provide updates as available. Shipments through the area will experience a minimum of 48 hour delays.
Downstream at Minot, local officials are keeping a watch on the Souris River at Minot. Should the water rise to the levels currently in the forecast by Thursday, the Army Corps of Engineers may install dikes across CP tracks to protect local communities. We will provide further updates on this dynamic situation as it unfolds.
To see the areas that are out of service and under watch, please click here As the conditions change, embargos will be amended and/or removed. To view or subscribe to updates on embargoed locations, please click here.
For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Account Representative at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one will be sent to you for future use.
To trace your shipment, visit www.mycpr.ca.
Ian MacKay
Vice President, Customer Services
& Intermodal Operations
Published in
Rail Industry News
Thursday, 16 June 2011 14:39
CPRS Modifies Freight Invoicing Rules Resulting from Postal Lockout
Please see the below distribution from CPRS relative to freight payments in light of Canadian Postal Lockout:
June 15, 2011
Customer Bulletin – Canada Post Strike Contingency Plans
As a result of the cessation of Canadian Postal Services due to the lockout announced on June 14, 2011, CP, in conjunction with the Royal Bank of Canada, has implemented a plan to continue receiving payments from our valued customers. CP has arranged for all invoice amounts issued to be available or visible through MyAccount. Therefore, we expect payments will continue to be remitted to CP within credit terms.
The following outlines procedures to ensure continued & uninterrupted payment reception in conjunction with the complete interruption of postal services.
1. You may deliver your cheques for payment of CP invoices to any RBC branch for onward delivery to the respective CP Lockbox Centre. In addition to the normal address, the envelopes must be clearly marked “WHOLESALE LOCKBOX” in bold lettering. CAUTION – Not marking the envelope with the words “WHOLESALE LOCKBOX” and simply relying on the postal address on the envelope may mean the item is delayed for the duration of the strike, or,
2. Send envelopes directly to the CP Lockbox Processing Centre via your company arranged courier. Refer to the table below for correct addressing.
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LOCKBOX - FREIGHT & SUPPLEMENTAL
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LOCKBOX - NON FREIGHT
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Montreal Centre
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Montreal Centre
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Canadian Pacific Railway - Lockbox #M9516
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Canadian Pacific Railway - Lockbox #M1979
|
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RBC Montreal Wholesale Lockbox Site
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RBC Montreal Wholesale Lockbox Site
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4025 Dorchester Blvd., 4th Floor
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4025 Dorchester Blvd., 4th Floor
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Westmount, Quebec H3Z 3C8
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Westmount, Quebec H3Z 3C8
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Toronto Centre
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Toronto Centre
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Canadian Pacific Railway - Lockbox #T9516
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Canadian Pacific Railway - Lockbox #T1979
|
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RBC Toronto Wholesale Lockbox Site
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RBC Toronto Wholesale Lockbox Site
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4 Prince Andrew Place
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4 Prince Andrew Place
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Toronto, Ontario M3C 2H4
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Toronto, Ontario M3C 2H4
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Winnipeg Centre
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Winnipeg Centre
|
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Canadian Pacific Railway - Lockbox # W9516
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Canadian Pacific Railway - Lockbox # W9516
|
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RBC Winnipeg Wholesale Lockbox Site
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RBC Winnipeg Wholesale Lockbox Site
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195 Fort Street, 3rd Floor
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195 Fort Street, 3rd Floor
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Winnipeg, Manitoba R3C 3V1
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Winnipeg, Manitoba R3C 3V1
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Calgary Centre
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Calgary Centre
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Canadian Pacific Railway - Lockbox #C9516
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Canadian Pacific Railway - Lockbox #C1979
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RBC Calgary Wholesale Lockbox Site
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RBC Calgary Wholesale Lockbox Site
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1216 10th Ave SW
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1216 10th Ave SW
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Calgary, Alberta T3C 0J2
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Calgary, Alberta T3C 0J2
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Vancouver Centre
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Vancouver Centre
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Canadian Pacific Railway - Lockbox #V9516
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Canadian Pacific Railway - Lockbox #V1979
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RBC Vancouver Wholesale Lockbox Site
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RBC Vancouver Wholesale Lockbox Site
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2060 Quebec Street, 3rd Floor
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2060 Quebec Street, 3rd Floor
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Vancouver, BC V5T 4J7
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Vancouver, BC V5T 4J7
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CP requests that customers utilize Option 1 as described above with the specified “WHOLESALE LOCKBOX” clearly & boldly indicated on all envelopes containing payments normally issued to the multiple CP Lockbox addresses. Please ensure the instructions are implemented with your respective Accounts Payables areas immediately. Customers who do not mail payments/cheques to CP should continue to issue payments via the electronic means currently being employed.
Please direct any further inquiries regarding this contingency plan to your Accounts Receivable Representative whose co-ordinates appear on all invoices issued by CP.
Your co-operation during this difficult time is most appreciated.
Ian MacKay
Vice-President
Customer Services
& Intermodal Operations
Canadian Pacific
Published in
Rail Industry News
Monday, 23 May 2011 12:38
CPRS Re-Opens Mainline Between Glenwood and Moose Jaw
Latest news from CPRS on track conditions
May 23, 2011
Customer Bulletin: May 23 Update – Mainline Open between Glenwood and Moose Jaw
CP's mainline near Kenmare, ND in the Moose Jaw to Glenwood corridor opened Saturday morning and trains are back in operation. We will continue to detour and reroute trains as we clear the staged shipments and return to fluid operations.
Our branchlines on the LaRiviere and Napinka Subdivisions west of Winnipeg are both open.
We will continue to monitor our network and provide regular updates. For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Account Representative at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
<mailto:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
> and one will be sent to you for future use.
Published in
Rail Industry News
Tuesday, 10 May 2011 13:03
CPRS Announces Mainline Outage at Nepa, BC
May 10, 2011
Customer Bulletin: Mainline Outage at Nepa, BC
At 2115 PT on Monday May 9, 2011 a mainline outage occurred at Nepa, BC, west of Kamloops. There are no public safety issues. Crews are at the scene with an update on line clear expected later today.
Customer Bulletin: Mainline Outage at Nepa, BC
At 2115 PT on Monday May 9, 2011 a mainline outage occurred at Nepa, BC, west of Kamloops. There are no public safety issues. Crews are at the scene with an update on line clear expected later today.
Reroutes are being utilized around the area but some shipments may experience delays up to 24 hours.
For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Account Representative at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one will be sent to you for future use.
For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Account Representative at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one will be sent to you for future use.
To trace your shipment, visit www.mycpr.ca.
Ian MacKay
Vice President, Customer Services
& Intermodal Operations
Ian MacKay
Vice President, Customer Services
& Intermodal Operations
Published in
Rail Industry News
Tuesday, 10 May 2011 12:54
CPRS Gives Update on Thaw Conditions
Here's the latest information from the CP rail on thaw conditions in the northern corridors:
May 9, 2011
Customer Bulletin: May 9 Update on Spring Conditions
CP's Spring Contingency Plan is in full effect as some areas in Manitoba and North Dakota experience high water.
Current update:
* Due to soft track conditions on the Portal subdivision of CP's mainline near Kenmare, ND we have experienced intermittent outages. The line currently remains open. Reroute and detour options are also being utilized and shipment delays of up to 24 hours can be expected for some traffic in the area.
* On the Newtown subdivision the line is out of service near Newtown, ND as well as between Ryder and Makoti, ND due to continued soft track conditions caused by high water.
* The Manitoba Government has removed the dike at Emerson MB and CP's Emerson subdivision opened last Monday to limited traffic. Conditions in the area have improved. Traffic levels through the corridor are increasing and are expected to return to normal operating levels by early this week.
* The municipality of Brandon has declared a State of Emergency for all of Brandon, MB. Though there are some road and highway impacts, local yard operations remain open with limited impacts. The Assiniboine River is expected to crest in the next few days.
* The branchline between Napinka and Killarney, MB is out of service due to high water and soft track conditions.
To see the areas that are out of service and under watch, please click here<http://www8.cpr.ca/cms/English/Customers/Existing+Customers/Spring+thaw+2011.htm>.
As the conditions change, embargos will be amended and/or removed. To view or subscribe to updates on embargoed locations, please click here<https://aarembargo.railinc.com/epdb/public.do>.
We will continue to monitor our network and provide regular updates. For up-to-date information on specific impacts to your shipments or other problem resolution inquiries, please contact your Customer Service Account Representative at 1-888-333-8111, selecting Option 1, then Option 1 again to enter your Personal Identification Number (PIN), then press the # sign. Using your PIN when you call bypasses the general queue and routes you directly to your assigned rep or to a backup in the event your rep is not available. If you do not have a PIN or have forgotten it, please send an email to your rep or
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
<mailto:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
> and one will be sent to you for future use.
To trace your shipment, visit www.mycpr.ca<http://www.mycpr.ca/>.
Ian MacKay
Vice President, Customer Services
& Intermodal Operations
Published in
Rail Industry News
"QTS Manages Your Shipping The Way You, Our Partner, Know Is Right. Our Methodology Is Sound." |
